Keeping You Informed
Order Processing Once you have successfully placed your order, you will receive an order acknowledgment email confirming that we have received your order. If you have not received this email after 24 hours in case of a credit/debit card order, please contact the customer care team at firstname.lastname@example.org. Please note for credit/debit card orders, we may ask you to provide additional documentation before confirming your order.
Shipment notification Once your order has been accepted and processed, you will receive a shipment notification email, advising you of an estimated delivery date. It will also contain information on how you can track your order online. Please note tracking information may not be available for all carriers.
Order Shipped In addition to a shipment notification email, you can also receive text message updates when your product ships and is being delivered to you. The text message will include your order number and a link to the tracking information. We can even send you texts the day of delivery or after your item has been delivered, depending upon your shipping method and courier. Texts are sent between 6:00 a.m. and 10:00 p.m. in your time zone.
We aim to contact you via phone or email if:
- We require further information from you to process your order
- We need to make changes to your order (e.g. availability dates, product upgrades)
- We encounter problems during delivery
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.