COVID-19 Shipping Notice
Please keep in mind, our order dispatch times may be delayed due to an increased number of orders and the enhanced isolation packing procedures we've implemented to ensure the safety of our staff and our ability to continue serving you during these difficult times.
All freight services worldwide are feeling the impact of COVID-19, and as such delivery date estimates will vary.
Customer satisfaction is our number one goal so please remain patient as we work (literally) round the clock to get your orders to you as quick as we possibly can.
For all online orders, we will update you on the progress of your order via email.
What are your delivery timeframes?
We offer worldwide shipping and tracking information will be emailed to you upon dispatch with a Track your order link.
Once your order has been dispatched, you will receive a shipping confirmation email containing the carrier’s name and your tracking number. You will also receive updates along the way.
Once you’ve received your order confirmation email, please allow:
- Dispatch: 24 - 48 hours
- Metro & Regional delivery: 6 - 8 business days
Tracking information will be emailed to you within 24 hours of dispatch with a "Track your order" link.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple StandzUp warehouses in multiple shipments to ensure that the customer’s order is delivered in full.
Can I change my delivery address after my order has been placed?
Unfortunately, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.
If your order can’t be delivered it will be returned to our warehouses. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again or buy in store.
What is authority to leave?
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the package unattended
- If you opt to leave your order unattended, StandzUp will not be responsible for any lost or stolen packages
I gave authority to leave, but the carrier didn’t leave my package. Why?
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
What if I’m not home when my order arrives?
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the items unattended
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.
I didn’t pick up my package, and it’s been returned. What happens now?
Once the package is returned to our warehouse, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
The carrier has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.
For any further shipping queries, please contact firstname.lastname@example.org